FAQ

Frequently Asked Questions (FAQs)

Last Updated: May 2026

Welcome to the MadeHoiAn Leather Watch Straps Help Center. Below you’ll find answers to the most common questions about ordering, shipping, payments, and support. If you need further assistance, feel free to contact us anytime.

1. Ordering & Customization

How do I place an order?

Simply select your desired product, choose the size and options available, then proceed to checkout. Once payment is completed, your order will be confirmed automatically.

Can I personalize my product?

Some products allow customization. If personalization options are available, they will appear directly on the product page with clear instructions.

Can I change or cancel my order after placing it?

  • Within 1 Hour of Purchase: Orders can be canceled or modified within 1 hour after checkout.
  • How to Request a Cancellation: Please contact us immediately at support@madehoian.com and include your order number.
  • After 1 Hour: Once production has started, cancellations or order changes may no longer be possible.

2. Shipping & Delivery

Where are your products made?

Our products are proudly manufactured directly at our workshop: 252 Nguyen Chi Thanh, Hoi An, Da Nang, Viet Nam.

How long does order processing take?

  • Processing Time: 3–5 business days

How long does shipping take and what is the cost?

  • Ship to USA: $7.99/item (Shipping time: 9 to 13 days)
  • Ship to Worldwide: $14.99/item

Estimated Delivery Time:
- USA: 12–18 business days (processing time + shipping time).
- Worldwide: 12–20 days.

Delivery times are estimates and may vary due to external factors such as carrier delays, weather conditions, or peak seasons.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a confirmation email with a tracking number and tracking link. Tracking updates may take 24–48 hours to appear.

3. Returns & Refunds

What is your return policy?

Customer satisfaction is important to us. If there is an issue with your order due to a manufacturing defect, please contact us so we can review and provide an appropriate solution.

What if my item arrives damaged or incorrect?

Please email us at support@madehoian.com with clear photos of the issue. Our team will review your request and assist you with a replacement or refund if applicable.

4. Payments & Security

What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay through secure payment gateways.

Is my payment information secure?

Yes. Our website uses SSL encryption and PCI-compliant payment processors. We do not store your credit card information on our servers.

5. Contact & Support

If you have any questions or need assistance, please contact us:

MadeHoiAn Leather Watch Straps
252 Nguyen Chi Thanh
Hoi An, Da Nang
Viet Nam

Email:
support@madehoian.com

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM