Contact Us

Last Updated: May 31, 2026

We’re always happy to assist you. If you have any questions about your order, our leather watch straps, shipping, or need additional support, please feel free to contact us. Our customer support team is committed to providing clear, timely, and professional assistance.

Customer Support Information

Email:
support@madehoian.com

Workshop & Business Address:
252 Nguyen Chi Thanh
Hoi An, Da Nang
Viet Nam

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM

Response Time & Customer Commitment

At MadeHoiAn Leather Watch Straps, customer satisfaction is our top priority. We aim to respond to all inquiries within 24 business hours.

For faster assistance regarding an existing order—especially if you need to request a cancellation or modification within the 1-hour window of purchase—please make sure to include your Order Number in your message.

Contact Form

You may also reach us by using the contact form below. Please ensure that all information provided is accurate so we can assist you as efficiently as possible.

Response times may be slightly longer during peak seasons, holidays, or promotional periods.